Frequently Asked Questions

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For digital products, your order will be sent directly to your email once purchase is complete. It is advised that you input your correct email address upon purchase as your digital products will be sent instantly to you via that email address. Do allow at minimum 1 hour for digital products to arrive.

We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******

The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire an install with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.

All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.

We ship Worldwide.

 

 

You can track your shipment by our shipment tracking page.

For Policies please visit our Shipping Policy at our site home page.

You can cancel your order with no penalty! You must cancel your order before it ships.

If you have miss spelled or autofilled in an incorrect address, simply contact us within 24 hours asap. Norefund will be given after product shipping or the 24 hours of incorrectsubmission.

Shipping times may vary as per location as we ship worldwide so it also depends on modes of shipment. The average economy shipping time is 20-25 business days.

Please visit our home page for Terms & Conditions.

For Policies please visit our Refund Policy at our policies section.

We are located in Nassau, Bahamas. 

Joe Farrington Road, Kool Acres #17